Commercial Card Support Representative - Pittsburgh, PA
Primary Office Location:
One North Shore Center.
Pittsburgh, Pennsylvania.
15212.
Join our team.
Make a difference - for us and for your future.
Position Title:
Commercial Card Support Representative Business Unit:
Treasury Management Reports to:
Director of Treasury Management Position Overview:
Client facing role dedicated to the support of our commercial card customer base by fielding questions and troubleshooting issues.
Position will play a major role in the growth of our commercial card program.
Primary
Responsibilities:
Responds to service inquiries and customer service issues related to commercial card products.
Emails and phone calls.
Perform maintenance on commercial card programs to ensure customer satisfaction.
Can include product changes, address updates, fraud blocks, etc.
Proactively advise management of impending problems or obstacles to meeting service standards Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
Troubleshoot and assist customers with the online card management portal.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.
N.
B.
Corporation's risk management program.
F.
N.
B.
Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.
Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
BA or BS Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
5 Skills Required to Perform the Primary Responsibilities of this Position:
Ability to work and multi-task in a fast paced environment Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Detail-oriented Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A Recommended Skills Analytical Attention To Detail Communication Customer Satisfaction Customer Service Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
One North Shore Center.
Pittsburgh, Pennsylvania.
15212.
Join our team.
Make a difference - for us and for your future.
Position Title:
Commercial Card Support Representative Business Unit:
Treasury Management Reports to:
Director of Treasury Management Position Overview:
Client facing role dedicated to the support of our commercial card customer base by fielding questions and troubleshooting issues.
Position will play a major role in the growth of our commercial card program.
Primary
Responsibilities:
Responds to service inquiries and customer service issues related to commercial card products.
Emails and phone calls.
Perform maintenance on commercial card programs to ensure customer satisfaction.
Can include product changes, address updates, fraud blocks, etc.
Proactively advise management of impending problems or obstacles to meeting service standards Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
Troubleshoot and assist customers with the online card management portal.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.
N.
B.
Corporation's risk management program.
F.
N.
B.
Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.
Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
BA or BS Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
5 Skills Required to Perform the Primary Responsibilities of this Position:
Ability to work and multi-task in a fast paced environment Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Detail-oriented Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A Recommended Skills Analytical Attention To Detail Communication Customer Satisfaction Customer Service Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
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